TERMS OF SERVICE

1. General Provisions

1.1. The website available at podkoszulki.com (the “Site”) is operated by Vise Print Inc., based in Chicago, Illinois, United States, doing business as (DBA) “PodKoszulki.com” (the “Seller”, “we”, “us”).

1.2. These Terms of Service (the “Terms”) govern the use of the Site and the purchase of printed apparel, including personalized products made to order.

1.3. By using the Site or placing an order, you confirm that you have read and accept these Terms in full. If you do not agree, please do not use the Site.

1.4. The Site is directed solely at customers in the United States. We ship only to addresses in the 50 U.S. states and the District of Columbia. The Site is not directed at consumers in the European Union.

1.5. You can contact the Seller through the form on the Contact page. Unless stated otherwise, all notices under these Terms should be submitted the same way.

1.6. The Site may be used only by adults with full legal capacity and by business entities acting through authorized representatives.

2. Definitions

• Seller — Vise Print Inc., doing business as (DBA) PodKoszulki.com, Chicago, Illinois, USA.
• Customer — a natural person, legal entity or organization placing an order on the Site.
• Standard Product — a product with a ready-made design from the Site catalog, printed on demand after the order is placed.
• Personalized Product — a product made to the Customer’s specification, in particular using graphics, logos, text or designs supplied by the Customer (including designs prepared in the online designer).
• Customer Content — any material provided by the Customer for order fulfillment: graphics, logos, photos, text, designs.
• Business day — Monday through Friday, excluding U.S. federal holidays.

3. Orders and Contract Formation

3.1. The presentation of products and prices on the Site does not constitute a binding offer but an invitation to place orders.

3.2. An order placed by the Customer constitutes an offer to purchase. A contract of sale is formed when the Seller sends the order confirmation e-mail following successful payment. If the Seller is unable to accept an order, it will cancel it and refund the amount paid within 5 business days of payment.

3.3. The Seller reserves the right to refuse or cancel any order at any time, including in the event of: an obvious pricing or description error, unavailability of materials, suspected fraud or abuse, or Customer Content that violates these Terms or applicable law. If a paid order is cancelled, the Seller will refund the amount paid, which shall be the Customer’s sole and exclusive remedy.

3.4. The Customer agrees to provide true and complete information required to fulfill the order and to keep it up to date. Consequences of providing incorrect information (including the delivery address) are borne by the Customer.

4. Prices and Payments

4.1. All prices on the Site are stated in U.S. dollars (USD). Prices do not include sales tax or shipping costs — where applicable, these are added and shown before the order is placed.

4.2. Selected sizes (2XL and larger) may carry surcharges shown at size selection.

4.3. Payments are processed by a third-party payment provider (Stripe). The Seller does not store full payment card data. Order fulfillment begins after full payment is received.

4.4. In the event of an obvious pricing error (e.g., a price grossly deviating from market value due to a mistake), the Seller may cancel the order and refund the amount paid.

4.5. Products remain the property of the Seller until full payment is received.

5. Personalized Products and Customer Content

5.1. By submitting Customer Content, the Customer represents and warrants that: (a) the Customer holds all rights (including copyrights and trademark rights) necessary to use the content on the ordered products, or has obtained the required consents and licenses; (b) the Customer Content does not infringe third-party rights or applicable law; (c) the Customer has obtained consent from every identifiable person whose likeness appears in the Customer Content.

5.2. The Customer grants the Seller a non-exclusive, royalty-free license to store, reproduce, technically modify (e.g., resize or adjust colors for printing) and print the Customer Content to the extent necessary to fulfill the order and handle any claims.

5.3. The Seller does not verify the legal status of Customer Content and accepts no responsibility for it. The Customer bears full and exclusive responsibility for Customer Content.

5.4. Personalized Products are printed according to the design approved by the Customer (including the preview generated in the online designer). Errors contained in the approved design — in particular typos, incorrect colors, resolution or placement of elements — do not constitute grounds for a claim.

5.5. Product previews on the Site are visualizations. The actual print may differ slightly from the preview (see Section 10).

5.6. The Seller may refuse to fulfill an order containing Customer Content without stating a reason, in particular where it considers the content may violate these Terms, the law or third-party rights.

6. Prohibited Content

6.1. It is prohibited to order products containing content that:

• infringes copyrights, trademarks, rights of publicity or other third-party rights,
• is unlawful, defamatory or violates personal rights,
• incites hatred or violence, is discriminatory, or glorifies terrorism,
• is pornographic or sexualizes minors (absolute prohibition),
• misleads as to origin, affiliation or endorsement (e.g., impersonating brands, organizations or persons),
• violates export control or sanctions regulations.

6.2. The Seller may refuse to fulfill such an order and, where required by law, notify the competent authorities.

7. Seller’s Intellectual Property

7.1. The Site and its content — including catalog designs, graphics, photographs, descriptions, the PodKoszulki.com logo, and the Site’s layout and code — are the property of the Seller or its licensors and are protected by law.

7.2. Purchasing a product bearing a catalog design does not transfer any intellectual property rights in the design to the Customer. In particular, reproducing, reselling or using catalog designs for the Customer’s own production is prohibited.

7.3. Third-party trademarks, names and designations appearing on the Site belong to their respective owners and are used solely for descriptive or identification purposes.

8. Fulfillment and Shipping

8.1. All products are made to order (print on demand). Stated production and delivery times are estimates and are not guaranteed, with one exception: delivery options expressly designated as “Guaranteed” at checkout. If a shipment sent under a Guaranteed option arrives after the promised date for reasons attributable to the Seller or the carrier, the Customer’s exclusive remedy is a refund of the delivery fee paid for that option.

8.2. Deliveries are made by third-party carriers. Risk of loss or damage passes to the Customer upon handover of the shipment to the carrier. Except as provided in clause 8.1 for Guaranteed options, the Seller is not liable for delays, loss or damage occurring in the carrier’s custody; at the Customer’s request we will provide reasonable assistance in filing a claim with the carrier.

8.3. If the Customer provides an incorrect or incomplete address, the costs of reshipment or reproduction are borne by the Customer. Shipments returned as undeliverable may be reshipped at the Customer’s expense.

8.4. Local pickup. Where offered, orders may be collected at the Seller’s pickup location in Bolingbrook, Illinois. Risk of loss passes to the Customer upon handover of the products. Orders must be collected within 30 days of the ready-for-pickup notice; we will attempt to contact the Customer before treating an order as abandoned. Uncollected personalized products, which cannot be resold, may thereafter be disposed of without refund; for other uncollected products the Seller may refund the price less production costs.

8.5. Shipping and pickup are available solely within the United States.

9. Returns and Claims

9.1. All products on the Site — both Standard and Personalized — are printed to the Customer’s individual order. Therefore, to the fullest extent permitted by law, no right of return or exchange “without cause” applies (e.g., change of mind or choosing the wrong size).

9.2. Claims regarding manufacturing defects, damage or non-conformity with the order must be submitted within 14 days of delivery or pickup — through the contact form, stating the order number and describing the defect. We will respond with instructions for submitting photographs of the defect by e-mail; providing photographs documenting the defect is a condition of accepting the claim.

9.3. If a claim is accepted, the Seller will — at its own option — reprint the defective product or refund the price paid for the defective item. These are the Customer’s sole and exclusive remedies for product defects.

9.4. The following, in particular, are not subject to claims: variances described in Section 10, consequences of errors in the approved design (clause 5.4), damage occurring after delivery or pickup (including improper garment care), and failure to collect the shipment or a pickup order.

10. Production Tolerances

10.1. Colors displayed on screen depend on monitor calibration and may differ from the colors of the actual print and fabric. Reasonable color variances do not constitute a defect.

10.2. Print placement may vary from the visualization by approximately 1 inch (2.5 cm); garment dimensions may vary from size charts within the blank manufacturer’s tolerances. Such variances do not constitute a defect.

10.3. If a given blank (base garment) is unavailable, the Seller may use a substitute of comparable or higher quality and fabric weight, without detriment to the appearance of the ordered print.

11. Disclaimer of Warranties

11.1. To the fullest extent permitted by law, the Site and the products are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11.2. Some jurisdictions do not allow the exclusion of certain warranties — in such cases the above exclusions apply to the fullest extent permissible, and the Seller’s liability is limited in accordance with Section 12.

12. Limitation of Liability

12.1. To the fullest extent permitted by law, the Seller and its officers, employees and contractors shall not be liable for any indirect, incidental, consequential, special or punitive damages, or for lost profits, loss of data or loss of goodwill, arising out of the use of the Site or the ordered products — regardless of the legal theory of the claim and even if the Seller was advised of the possibility of such damages.

12.2. The Seller’s total aggregate liability to the Customer on any basis is limited to the amount actually paid by the Customer for the order giving rise to the claim.

12.3. These limitations do not apply to the extent prohibited by mandatory law (e.g., with respect to damage caused intentionally).

13. Indemnification

13.1. The Customer agrees to indemnify, defend and hold harmless the Seller and its officers, employees and contractors from and against any damages, costs and expenses (including reasonable attorneys’ fees) arising out of third-party claims related to: (a) Customer Content, including infringement of intellectual property or personal rights; (b) the Customer’s breach of these Terms or applicable law; (c) the Customer’s use of the products.

14. Reporting Copyright Infringement

14.1. We respect intellectual property rights. If you believe that content available on the Site or a product offered on the Site infringes your rights, submit a notice through the contact form including: identification of the work or mark, identification of the challenged content, your contact details, a good-faith statement, and a statement that the information provided is accurate and that you are authorized to act on behalf of the rights holder.

14.2. We review notices promptly; substantiated notices may result in removal of the content or withdrawal of the product from the catalog.

15. Personal Data and Communications

15.1. The Seller processes data provided by the Customer (contact details, delivery address, order history) to fulfill orders, handle claims and communicate with the Customer. Payment data is processed by the payment provider (Stripe); e-mails are sent through a third-party provider.

15.2. By placing an order, the Customer consents to receiving order-related e-mails (confirmations, status, delivery). Newsletter sign-up is voluntary and can be cancelled at any time.

15.3. We do not sell customers’ personal data.

16. Chargebacks

16.1. If there is a problem with your order, please contact us first — we resolve most issues quickly and amicably.

16.2. Unfounded chargebacks will be disputed with full order documentation. The Seller reserves the right to recover costs incurred in connection with an unfounded chargeback and to refuse future orders from a Customer who initiated one.

17. Governing Law and Dispute Resolution

17.1. These Terms and any disputes arising from them are governed by the laws of the State of Illinois (USA), excluding its conflict-of-law rules.

17.2. Before pursuing formal proceedings, the parties will attempt an amicable resolution: the Customer will submit a description of the dispute through the contact form, and the parties will seek to resolve it within 60 days.

17.3. Disputes not resolved amicably shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The parties agree that this arbitration agreement evidences a transaction in interstate commerce and that the Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs its interpretation and enforcement. The seat of arbitration is Chicago, Illinois; hearings may be held remotely. Exceptions: either party may bring claims in small claims court and may seek injunctive relief for intellectual property claims in a court of competent jurisdiction.

17.4. CLASS ACTION WAIVER: disputes may be pursued only on an individual basis; the Customer and the Seller waive participation in class actions, class arbitrations and representative proceedings and — to the extent permitted by law — the right to a jury trial.

17.5. The Customer may opt out of the arbitration clause by submitting a statement through the contact form within 30 days of the earlier of their first purchase or their first acceptance of these Terms. Disputes with Customers who validly opt out shall be resolved exclusively by the state or federal courts for Cook County, Illinois. Notwithstanding Section 20.1, if the class action waiver in Section 17.4 is found unenforceable, the entire arbitration clause shall be void, and disputes shall be resolved by the state or federal courts for Cook County, Illinois, to whose jurisdiction the parties consent; this clause is the sole severability rule for Section 17.4.

17.6. Unless the law provides otherwise, claims related to an order must be brought within one year of the event giving rise to them; thereafter they are barred. A claim is deemed brought when the dispute description is submitted under clause 17.2, and the limitations period is tolled while the informal resolution process of clause 17.2 is pending.

18. Force Majeure

18.1. The Seller is not liable for delays or failure to perform caused by circumstances beyond its reasonable control, including: natural disasters, epidemics, fires, utility or service outages, strikes, carrier failures or delays, material shortages, and acts of public authorities. In such cases, fulfillment deadlines are extended accordingly.

19. Changes to the Terms

19.1. The Seller may amend these Terms. The amended version applies from its publication on the Site, with a new effective date indicated. Orders are governed by the version of the Terms in force at the time they were placed.

19.2. Continued use of the Site after changes are published constitutes acceptance of the changes.

20. Final Provisions

20.1. Except as provided in Section 17.5, if any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force, and the invalid provision shall be replaced by a valid one closest to its purpose.

20.2. These Terms constitute the entire agreement between the Customer and the Seller regarding the use of the Site and orders, superseding prior arrangements.

20.3. The Seller’s failure to exercise any right under these Terms does not constitute a waiver of that right.

20.4. The Customer may not assign rights or obligations under the contract without the Seller’s consent. The Seller may assign its rights and obligations to a legal successor or an entity acquiring its business.

20.5. These Terms are available in Polish, English and Ukrainian. In the event of any discrepancy between language versions, the English version (Terms of Service) shall prevail.